SOLEMAN, ALIYA M. (2024) ANALISIS KUALITAS PELAYANAN DI INSTALASI FARMASI RSD KOTA TIDORE KEPULAUAN. Sarjana thesis, Universitas Khairun.

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Abstract

ABSTRAK Latar Belakang: Kesehatan merupakan salah satu kebutuhan pokok masyarakat. Meningkatnya taraf hidup masyarakat berbanding lurus dengan peningkatan tuntutan kualitas kesehatan. Pelayanan kefarmasian merupakan salah satu asuhan kesehatan yang berperan penting dalam meningkatkan mutu pelayanan kesehatan. Pelayanan kesehatan di Instalasi Farmasi RSD Kota Tidore Kepulauan dalam observasi awal ada beberapa pasien yang merasa belum puas dengan pelayanan yang diberikan, dengan adanya penelitian ini maka dapat di ketahui kualitas pelayanan di Instalasi Farmasi RSD Kota Tidore Kepulauan melalui penilaian tingkat kepuasan paisen. Tujuan: Untuk menganalisis kualitas pelayanan di Instalasi Farmasi RSD Kota Tidore Kepulauan. Metode: Penelitian noneksprimental dan bersifat dekskriptif dengan pendekatan kuantitatif rancangan cross sectional yang dimana dilakukan analisis terhadap tingkat kepuasan berdasarkan pelayanan yang diterima oleh pasien dan menggunakan teknik insidental sampling. Hasil: Dari lima dimensi yang di gunakan pada diemensi Tangiblei (bukti fisik) di peroleh presentase sebesar (83,64%), dimensi Reliability (kehandalan) diperoleh presentase (85%), dimensi Responsiveness (daya tanggap) diperoleh presentase (82,52%), dimensi Assurance (jaminan) diproleh presentase (84,4%), dan pada dimensi Empathy (empati) diperoleh presentase (82,04%). Simpulan: Dari 100 responden yang di teliti menggunakan lima dimensi SERVQUAL (Service Quality) didapat bahwa responden kurang lebih 83,52% merasa sangat puas terhadap kualitas pelayanan di Instalasi Farmasi RSD Kota Tidore Kepulauan. Kata Kunci: Instalasi Farmasi, Kualitas Pelayanan, Kepuasan Pasien. ANALYSIS OF SERVICE QUALITY IN PHARMACEUTICAL INSTALLATIONS TIDORE ISLANDS CITY REGIONAL HOSPITAL Aliya M. Soleman1, Muhammad Subhan A. Sibadu 2, Muh Nasir3 1Pharmacy Study Program, Faculty of Medicine, Khairun University 2Department of Clinical Pharmacy, Faculty of Medicine, Khairun University ABSTRACT Introduction: Health is one of the basic needs of the community. The increase in people's living standards is directly proportional to the increase in health quality demands. Pharmaceutical services are one of the health care that plays an important role in improving the quality of health services. Health services at the Pharmacy Installation of the Tidore Islands City Hospital in the initial observation there were several patients who felt that they were not satisfied with the services provided, with this study, the quality of service at the Tidore Islands City Hospital Pharmacy Installation can be known through an assessment of the level of patient satisfaction. Aim: To analyze the quality of service at the Pharmacy Installation of the Regional Hospital of Tidore City Islands. Methods: The research is non-experimental and descriptive with a quantitative approach of cross sectional design in which the level of satisfaction is analyzed based on the services received by patients and using incidental sampling techniques. Results: Of the five dimensions used in the Tangiblei dimension (physical evidence), a percentage was obtained (83.64%), the Reliability dimension was obtained as a percentage (85%), the Responsiveness dimension was obtained as a percentage (82.52%), the Assurance dimension was obtained as a percentage (84.4%), and in the Empathy dimension (82.04%) was obtained. Conclusion: Of the 100 respondents who were researched using the five dimensions of SERVQUAL (Service Quality), it was found that approximately 83.52% of respondents were very satisfied with the quality of service at the Pharmacy Installation of the Tidore Islands City Hospital. Keywords: Pharmaceutical Installation, Service Quality, Patient Satisfac

Item Type:	Thesis (Sarjana)
Subjects:	R Medicine > R Medicine (General)
Divisions:	> Farmasih > Farmasih > Farmasih > Farmasih Fakultas > Farmasih Fakultas > Farmasih Fakultas > Farmasih
Depositing User:	Unnamed user with username yurni
Date Deposited:	29 Jul 2026 07:17
Last Modified:	29 Jul 2026 07:17
URI:	http://digilib.unkhair.ac.id/id/eprint/6682

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